I recently worked with a client who has no close family, either living in the area or close enough to ask for assistance. My client had the financial ability to pay for services, but wasn’t as mentally or physically able to handle the details and coordination that downsizing and moving requires. As a result, movers were hired to pack and move everything into a significantly smaller apartment. My job was to unpack and setup the apartment and find a home for everything.
The movers did their job and packed and moved everything! When I walked in to her new apartment it was wall to wall boxes and stuff. It was overwhelming, and this is my job, but more so to my client. It was causing her more confusion than normal. She was panicking and wanted everything unpacked immediately. At that point I wasn’t sure where to begin! But after 3 ½ very long and trying days, all cartons were out of the apartment and items were crammed into closets and storage areas.
What should have been done to make this move go smoother?
- The community move-in coordinator could’ve recommended a Move Manager to assist client with downsizing and de-cluttering before move.
- A Move Manager should’ve coordinate and manage the complete move and reduce the stress on the client.
- A Move Manager would’ve work with movers to supervise the pack and move and save time and money for all concerned.
There are always could’ve, should’ve and would’ve in life, and particularly looking back at things that did not go 100% smoothly. Despite everything that went wrong the client was eventually settled in and valuable lessons were learned by everyone involved.